Stories of our Patient's ExperienceEMHS is providing the difference in care.
We are improving the patient experience and population health of Maine people with chronic diseases through care coordination and patient engagement. Please read and watch the following stories and share.
“Ensuring the people of Maine have access to quality healthcare no matter where in the state they are located. To someone with diabetes, access can mean a care coordinator to help manage their blood sugar; to a parent with a sick child, access can mean a pediatrician who returns a call in the middle of the night; and to someone in very rural Maine, topnotch care via telehealth is welcome access.”
When Cathi Moores, a nurse with nearly 30 years’ experience, saw a nurse care coordinator job posted, she didn’t hesitate to apply. “The program is a belief in people. We do things for a reason, but are afforded the flexibility to reach patients the way that works for them.”
Everything we do, we do for a reason and that reason is you, our patient.
“I had a health scare that happened so gradually that I didn’t even realize I was sick. I was totally supported through the emergency department, hospital, and back home. With continued coaching and coordination, I’ve lost more than 30 pounds. I’m back to living!” Click here to watch her video testimonial.
The nation marks National Diabetes Month in November and for one Presque Isle woman, the occasion holds special significance. Donna Kinney will be celebrating the fact that she is no longer insulin dependent for the first time in over a decade.
Neil Gumprecht is no stranger to diabetes; he’s been living with it for nearly two decades and to be honest it was starting to control his life. Neil, retired Air Force security officer, thought he was bullet proof even with the disease. He took his insulin and went about his life without giving it much more thought. That approach however has caught up with him as he grew older and less active. He started putting on weight and his diabetes started causing problems and greatly affecting his quality of life.
Allissa Ward is a CNA at Eastern Maine Medical Center. She works on the respiratory floor and can truly appreciate the needs of her patients as she has lived with asthma since she was a little girl. Her breathing has grown more difficult over the years to the point that she could no longer climb the stairs at work and playing with her children was difficult.
Seventy-one year old Joseph Lockhart isn’t a push over. In fact, he refers to himself as contrary and isn’t going to do something just because someone told him to. He was born and raised in Canada just on the other side of Easton, one of seven children. “We were poor farming family, but happy. I grew up during a time when friends and family all worked together.
Ralph Grant still loves to cut down trees on his 20 acres in Bucksport. He drags them to his shed with a tractor where he cuts and splits them for firewood – three chords all by himself every year. The nature of his work kept him quite busy so he didn’t really pay too much attention to his diet or the wonderful baked goods his wife makes. “When they told me I had diabetes I went right into denial,” he admits.
Gerry Blodgett is truly one of a kind; his personality barely fits inside his six foot four inch frame. Folks from all over Maine and beyond know him as Gerry B or the Moose Whisperer. “I’m a modern day Daniel Boone!” he exclaims.
Eighty-one year old Harry Estes isn’t happy about one thing. “They won’t let me drive right now, not my car, motorcycle, or my lawn mower.” And frankly, that’s okay with his wife Shirley.
If you were ever in need of a social worker, Barbara Davis would be a good ally. She spends her days between Augusta and Skowhegan helping dozens of clients of the Department of Health and Human Services.
Ed Handscom is one of Caratunk, Maine’s 100 year-round residents. The 52 square mile town is a recreational area for snowmobilers and rafters who want a thrill ride down the Kennebec River.
Sheila Warren is a very private mom of two young boys. Her family does not come from a lot of money and they struggle like many of our friends and neighbors do with paying for the necessities of life. Yet, the Warrens are first in line to support local fundraisers for people in need.
Every Tuesday afternoon around three, you’ll see pockets of Inland employees start heading outside towards the Human Resource parking lot. A white tent is set up with crates full of just picked fruits and vegetables from South Paw Farm in Unity. The rich colors and aroma of fresh mint and dill are enough to make you hungry!
Otis Small is on a first name basis with Cynthia Herrick, his nurse care coordinator. “She changed my life, I get the care I need at a time that works for me,” explains Otis. At 82 years old, he has plenty of things he still wants to do, like take his wife, of 55 years, out to dinner.
Helping people access the right care, at the right time, and place is the primary way EMHS is making a difference for thousands of Mainers. Jennilyn Ogilivi is proof that house calls are sometimes in order.
Norma Bonney needed some intense intervention. A pattern was starting that had her provider and nurse care coordinator at EMMC’s Husson Internal Medicine concerned.
Judy Hennessey knew she was overweight and that her quality of life was suffering, but she didn’t know where to start to turn things around. That changed in January of 2013 when EMHS enhanced their employee health plan and added health coaching.
“When a primary care provider has done all they can for a heart patient with medications and education it may be time to consider more specialized care from a cardiologist,” shares Iyad Sabbagh, MD, EMMC’s Husson Internal Medicine.
If you were to see Stan Guilmette out working in his garden or kayaking and fishing you’d never know he had emergency open heart surgery and nearly lost his life. “One day I just happened to ask him how he was feeling and he said he was getting dizzy from time to time,” explains Debbie Guilmette, Stan’s wife who is also an NP.
The Brophy family of Deer Isle knows a thing or two about hard work and living paycheck to paycheck. They also know the importance of family and taking care of one another.
Do you know how much coverage your health plan offers? When EMHS partnered with the Geisinger health plan, as our third party administrator (TPA), a great new benefit was added that is making a real difference for many of our peers and their families across our system.
Did you know Maine is one of only three states in the country to pilot a community paramedine program? What is that, you ask?
Sandra Anderson, from Frankfort, is getting some last minute instructions before heading home after knee replacement surgery at EMMC. Supporting patients during their discharge from an EMHS hospital is the job of Transitions of Care nurses, like Debbie Grover.
Patients living with a chronic illness will have a nurse who will help coordinate and monitor care between appointments, and many will see an improvement in the quality of their daily life. In addition, patients will be encouraged and shown how to be more active participants in their health and healthcare.